Refund and Returns Policy
Return & Refund Policy
Last updated: 31 Jan 2026
This Return & Refund Policy applies to all purchases and services provided by Yamakoshi Nishikigoi Centre Sdn. Bhd. (Company Registration No: 200701037867) (“we”, “us”, or “our”). By making a purchase with us, you acknowledge and agree to the terms outlined below.
1. Company Information
Company Name: Yamakoshi Nishikigoi Centre Sdn. Bhd.
Registration Number: 200701037867
Address: Lot 268, Jalan Strachan, off Jalan Ipoh, 51100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Email: danmah@yamakoshikoi.com
2. Live Koi (Nishikigoi) Sales – Strictly No Returns
Due to the nature of live animals, all sales of live koi are subject to the following conditions:
- ❌ No returns or exchanges once the koi has been sold, collected, or delivered.
- ❌ No refunds for live koi once payment is confirmed, unless explicitly agreed in writing prior to purchase.
Koi health, colour, size, and pattern may change due to water quality, handling, transportation, quarantine conditions, and post-sale care, which are beyond our control.
3. Inspection at Point of Collection or Delivery
Customers are strongly advised to inspect all koi at the point of:
- Collection from our premises, or
- Delivery upon arrival
Any concerns must be raised immediately at the time of handover. Once the koi is accepted, it is deemed to be in satisfactory condition.
Claims made after acceptance will not be entertained.
4. Deposits and Reservations
- Deposits paid to reserve koi, quarantine space, or services are strictly non-refundable.
- Failure to complete full payment within the agreed timeframe may result in forfeiture of the deposit and cancellation of the reservation.
5. Non-Live Products (Equipment & Accessories)
For koi-related equipment, accessories, or non-live products:
- Returns may be accepted within 7 days of purchase, subject to inspection.
- Items must be unused, in original packaging, and in resalable condition.
- Proof of purchase is required.
We reserve the right to reject returns that do not meet the above criteria.
6. Refunds for Non-Live Products
- Approved refunds will be processed within 7–14 working days.
- Refunds will be made via the original payment method where possible.
- Delivery, handling, and administrative fees are non-refundable.
7. Services (Consultation, Quarantine, Holding, Pond Work)
For services provided:
- Payments made for completed services are non-refundable.
- Cancellations must be made at least 48 hours in advance to be considered for partial refunds, subject to management approval.
- Any work already performed will be deducted from the refundable amount.
8. Third-Party Transportation & Delivery
Where third-party couriers or transporters are used:
- We are not responsible for delays, losses, or damages once the koi or products have left our premises.
- No refunds will be issued for issues caused by third-party logistics providers.
9. Exceptions & Legal Rights
Nothing in this policy affects your statutory rights under applicable Malaysian consumer protection laws. Any exceptions to this policy must be confirmed in writing by authorised personnel of Yamakoshi Nishikigoi Centre Sdn. Bhd.
10. Policy Updates
We reserve the right to amend or update this Return & Refund Policy at any time without prior notice. The version published on our website shall prevail.
11. Contact Us
For any return or refund enquiries, please contact: