Shipping Policy
Last updated: 31 Jan 2026
Thank you for shopping with Yamakoshi Koi.
We are committed to ensuring your order arrives safely and in the best possible condition.
1. Shipping Coverage
We currently ship within Malaysia. For international shipping inquiries, please contact us directly before placing an order.
2. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
3. Shipping Methods & Delivery Time
- Standard Delivery (Peninsular Malaysia): 3–5 working days
- East Malaysia (Sabah & Sarawak): 3–10 working days
- Live Koi Fish Orders: Delivered via specialized courier or same-day/next-day delivery (depending on location)
Delivery times are estimates and may vary due to weather, courier delays, or unforeseen circumstances.
4. Shipping Fees
Shipping charges are calculated at checkout based on:
- Delivery location
- Order size/weight
- Type of product (koi food, equipment, etc.)
Additional charges may apply for remote or restricted areas.
5. Order Tracking
Tracking details will be provided via email or WhatsApp once your order has been shipped.
6. Incorrect Address / Failed Delivery
Please ensure your shipping details are accurate.
We are not responsible for delays or losses due to incorrect addresses or failed delivery attempts.
7. Delays
While we strive to meet delivery timelines, Yamakoshi Koi is not liable for delays caused by courier services, weather conditions, or other external factors.
8. Contact Us
If you have any questions about your shipment, please contact us at:
Email: danmah@yamakoshikoi.com
Phone/WhatsApp: +6017-391 8711